Published decisions
437
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving RCI Financial Services Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
437 published decisions involving RCI Financial Services Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
437
Firm-specific decision volume in the public corpus
Upheld rate
44.4%
194 upheld decisions
Latest published decision 22 Dec 2025
Published decisions
437
Firm-specific decision volume in the public corpus
Upheld rate
44.4%
194 upheld decisions
Leading product
Banking and credit
230 decisions
Leading complaint theme
Delay In Claim Handling
30 tagged decisions
RCI Financial Services Limited appears in 437 published decisions in this corpus. 44.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and credit is the firm’s clearest product exposure in the published decisions, with 230 decisions and an upheld rate of 42.6%.
RCI Financial Services Limited's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, RCI Financial Services Limited appeared in 56 published decisions with an upheld rate of 51.8%.
Delay In Claim Handling is the strongest complaint-theme signal tied to RCI Financial Services Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Conc, Disp, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
DRN-5941692 The complaint Mrs P complains about the quality of a car she acquired under a hire agreement with RCI Financial Services Limited trading as Nissan Financial Services (NFS). When I refer to what Mrs P and NFS said or did, it should also be taken to include things said or don... (5 pages)
View source decisionDRN-5835631 The complaint Miss N complains that she was held liable for payments under a hire agreement from RCI Financial Services Limited trading as Mobilize Financial Services. What happened Mobilize supplied Miss N with an electric car battery under a hire agreement in September 20... (5 pages)
View source decisionDRN-5978634 The complaint Miss B complains about the end of contract charges in relation to a vehicle that was supplied through a motor finance agreement with RCI Financial Services Limited trading as Nissan Finance (RCI). What happened In January 2021, Miss B acquired a used car throug... (3 pages)
View source decisionDRN-6004579 The complaint Mr H complains that RCI Financial Services Limited supplied him with a car which was not of satisfactory quality under a hire purchase agreement. I’ll refer to RCI under its trading name of Mobilize. What happened In April 2023 Mr H entered into a hire purchase... (4 pages)
View source decisionDRN-5987347 The complaint Mr S complains that RCI Financial Services Limited (RCI) , trading as Nissan Financial Services (Nissan), unfairly charged him for a payment after he settled his Hire Purchase Agreement. He would like this matter investigated and compensation for the distress ,... (3 pages)
View source decision