Published decisions
262
Firm-specific decision volume in the public corpus
Firm analysis
Calpe Insurance Company Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Calpe Insurance Company Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
262 published decisions involving Calpe Insurance Company Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
262
Firm-specific decision volume in the public corpus
Upheld rate
45.0%
118 upheld decisions
Latest published decision 03 Sept 2025
Upheld rate
45.0%
118 upheld decisions
Leading product
Insurance (excluding PPI)
141 decisions
Leading complaint theme
Delay In Claim Handling
23 tagged decisions
Calpe Insurance Company Limited at a glance
Calpe Insurance Company Limited appears in 262 published decisions in this corpus. 45.0% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance (excluding PPI) is the firm’s clearest product exposure in the published decisions, with 141 decisions and an upheld rate of 39.0%.
- Latest active year in the published data: 2025 (3 decisions)
- Most common complaint theme: Delay In Claim Handling
Volume and outcome trajectory
Calpe Insurance Company Limited's decision trail runs from 2016 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Calpe Insurance Company Limited appeared in 3 published decisions with an upheld rate of 66.7%.
- 2025: 3 decisions, 66.7% upheld
- 2024: 2 decisions, 0.0% upheld
- 2023: 10 decisions, 50.0% upheld
- 2022: 29 decisions, 51.7% upheld
- 2021: 50 decisions, 54.0% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to Calpe Insurance Company Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Precedent tagging does not surface a strong repeated signal for this firm.
- Insurance (excluding PPI): 141 decisions
- Second complaint theme: Fraud Or Scam Concern
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-574269503 Sept 2025Not upheld
Calpe Insurance Company Limited · Insurance
DRN-5742695 The complaint Mr A complains that Calpe Insurance Company Limited refused to pay a claim on his motor insurance policy. Also, four years after the incident, it told him he would have to repay its outlay for settling the third party’s claim. Reference to Calpe includes the ag... (4 pages)
View source decisionDRN-576221119 Aug 2025Upheld
Calpe Insurance Company Limited · Insurance
DRN-5762211 The complaint Mr A complains about Calpe Insurance Company Limited’s delay in handling a claim under his motor insurance policy. Calpe has been represented on the claim by its agents. All references to Calpe include its agents. Mr A has also been represented by his Solicitor... (4 pages)
View source decisionDRN-557086123 Jul 2025Upheld
Calpe Insurance Company Limited · Insurance
DRN-5570861 The complaint Mr C and Mr L complain that Calpe Insurance Company Limited unfairly avoided a motor insurance policy and declined a claim. Mr C and Mr L have been represented by a legal representative on the complaint. But for simplicity and because Mr C was the main policyho... (3 pages)
View source decisionDRN-470893417 May 2024Not upheld
Calpe Insurance Company Limited · Insurance
DRN-4708934 The complaint Mr S complains about the category of write-off Calpe Insurance UK plc (“Calpe”) allocated to his car following an incident. When I mention Calpe I also mean its assessors and engineers. What happened Mr S had a motor insurance policy with Calpe covering his car. H... (2 pages)
View source decisionDRN-460573007 Feb 2024Not upheld
Calpe Insurance Company Limited · Insurance
DRN-4605730 The complaint Mr S complains Calpe Insurance Company Limited (“Calpe”) unfairly avoided his motor insurance policy from inception (without a refund of premiums) and declined a claim. Mr S is represented, but for ease of reading I will refer to their actions collectively as his.... (3 pages)
View source decision