Financial Complaints Dashboard
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Comprehensive analysis of complaint resolution performance across financial firms
Filter Performance Data
Average Percentage of Complaints Upheld
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Average Closed Within 3 Days
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Average Closed Within 8 Weeks
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đ¯ Performance Insights(0 firms analyzed)
Top 5 Best Performers
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Top 5 Worst Performers
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Top 5 Fastest Resolution
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đ Best Performers (Lowest Uphold Rates)
â ī¸ Highest Uphold Rates
đ Resolution Trends by Product Category
đĨ§ Product Category Distribution
âšī¸ About This Dashboard
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MEMA ConsultantsOur complaints dashboard offers a comprehensive view of customer feedback, specifically focusing on complaints reported to the Financial Conduct Authority (FCA). Updated every April and October, it presents both firm-specific data for companies reporting 500 or more complaints biannually (or 1,000+ annually) and aggregate market-level insights. These larger firms are mandated to publish their complaint data, which collectively accounts for approximately 98% of all complaints reported to the FCA.